HOW MUCH IS SHIPPING?

It’s FREE.

 
WHEN WILL MY ORDER ARRIVE?

It’s FAST.
Aramex will deliver your Anothersole within 3 working days.
Do expect some delays during peak periods.

 
DO I PAY TAXES AND DUTIES ON MY ORDER?

You pay ABSOLUTELY NOTHING. We’ll take care of it.

 
 
HOW DOES YOUR 30-DAY FREE RETURNS WORK?

Upon receiving your items, you have 30-days to make a return for free.
You can return them at 40 drop-off locations island-wide.
You will be given store credits with free shipping once we process your parcel in our office.
We expect the process to take approximately 7 working days.

Click HERE for the full details.

This is a one-time deal per order though - we’re not Amazon :)

Finally, we hope you understand that we need our items back in their original condition.
 

STORE CREDITS VALIDITY

Store credits are valid for 90-days.
Rest assured, you will be credited the returned item's full value, not just what you paid.


DO YOU OFFER CASH REFUNDS?

We can offer cash refunds - less third party logistics costs and duties.
This includes the cost of taxes, shipping the items to you and having it sent back to us.
Please do not purchase if you are not comfortable with this.

 
 

Credit Refund

Cash Refund

100%

Minus third party logistics costs and duties.

 
As a small, independent company based in Singapore, we cannot afford to offer full cash refunds after paying for 3rd party costs. We'd like to stay in business for a long time to come :)
Check in with us at customerservice@anothersole.com for more details.
 
WHAT'S NOT A DEFECT?
Please note leather products are organic in nature and imperfections, blemishes, uneven tonality, veins and grains are characteristics of natural leathers and is not a defect. Colour differences can occur leather to leather due to the tanning process. Whilst we take a great amount of effort in ensuring colour accuracy in our digital images, sometimes the production goods may have slight variations due to reasons listed above. 
All our shoes are made with the same shoe mould and outsole. Leathers in different thickness/animals can fit differently in the beginning even of the same size. As a general rule, as long as you have room in front of your toes, it's best to let the tighter shoe stretch out especially if you have been wearing that same size for Anothersole items.
Getting a larger size may result in a loose shoe after it stretch out. 
We can help you if you are unsure if you should return for a different size. 
  • Returned items must be in its original mint condition with all packaging and hangtags included otherwise they may be rejected upon inspection in Singapore. Please don't try your luck as we will have to deduct the shipping/tax costs from your order value.



HOW LONG DOES IT TAKE TO PROCESS?
We try to process returns and exchanges within 24 hours of receiving the returned item(s) from you.


ANY QUESTIONS NOT ANSWERED?

Hit us up at customerservice@anothersole.com