To process your return, please email us at email@example.com with these information:
1. Order Number (i.e. #SG12345)
3. Contact Number
4. Email Address
5. Collection Address
6. Preferred Date of Collection (Mon-Fri, 10am-6pm excl. Public Holidays)
7. Item(s) to return
8. Reason(s) of return
1st EXCHANGE: FREE
We allow one complimentary return per order. This means we pay for the shoes to be sent back to Singapore using Aramex. The next replacement shoes will be sent to you using Aramex for free as well!
If you prefer to have a monetary refund, the 3rd party logistics charges paid for your order will be deducted.
As a small startup, we do not have the scale to absorb these costs. We hope you can understand.
|30 Day Credit Refund||30 Day Cash Refund|
|100%||Full Refund minus SGD10 Logistics Charges|
HOW LONG WILL IT TAKE?
Give and take, it is about 7 working days in total.
WHAT HAPPENS AFTER THIS?
Once we receive your parcel in Singapore, our friendly Customer Support will email you if we accept or reject your return. Refer to FAQ for T&Cs.
HOW TO ENSURE YOUR RETURN IS ACCEPTED?
The item(s) you want to return MUST be in their original condition with all packaging intact.