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Returns & Exchange

Return Policy

We offer returns for *refunds, free exchange or store credits that never expire.
*In-store purchases are not eligible for monetary refunds.

We ask for your returns of unworn item(s) in their original condition (mint condition, tags attached, item in boxes) within 30 days of receipt.

Final sale items, gift cards and carrier bags can't be returned.


Visit any anothersole stores to exchange your item(s). Click here for our stores information.

You can exchange any item(s) that are returnable to our stores as long as you do so within 30 days of the date of purchase. Please ensure that the item(s) being returned have the original tag(s), packaging, and are unworn. Show our retail team your order confirmation email or e-receipt with your order number when exchanging.

If the item(s) you wish to exchange are not in stock at the store but is available online, our retail staff can request that stocks be sent to your preferred store for exchange (process may take up to 14 days).

Can I exchange my online or store purchases at any anothersole stores?

Absolutely! You may do so within the 30-day return window. The item(s) must have its original tags, packaging, and be unworn and unwashed.

What happens to my discount if I were to do an exchange?

The discount will not be affected — it remains in your order.

If you decided to exchange to a more expensive item, you'll just need to top up the difference after the discount is applied.

Money Back Guarantee

Shop anothersole with minimal risk with our Money Back Guarantee!

Receive a *refund to the original payment method on all applicable orders. Please allow up to 3 business days for your refund to be processed after we receive your item(s).

*Monetary refunds not eligible for in-store purchases, only for online orders. $10.00 restocking fee applies and will be deducted from your refund value.

Drop off your item(s) at our stores (excludes Tangs unless purchased directly from Tangs) in Singapore. Click here for our stores information.

Does the store credit for an exchange expire?

It never expires. 🎉

Have more questions?