Returns & Exchange
What is your return policy?
We offer returns for refunds, free exchange or credits that never expire.
We ask for your returns of unworn item(s) in their original condition (mint condition, tags attached, shoes in shoe boxes) within 30 days of receipt.
Final sale items and gift cards can't be returned. Taxes and duties are not refundable.
Please only return from the country to which your order was originally delivered.
For promotional orders with specific return policies, the specified terms & conditions prevail.
Money Back Guarantee
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Receive a full refund to the original payment method on all applicable orders. Please allow 3 business days for your refund to be processed after we receive your parcel in Singapore.
However, we hope you will understand we ask you to assume responsibility for shipping the item(s) back to us at 44 Jalan Kelabu Asap, Singapore 278237. Alternatively, you can also drop it off at our stores in Singapore.
Here are three options for your return/exchange:
1) 1-to-1 Exchange at any Anothersole stores (except Tangs counter)
Simply head over to any Anothersole stores (except Tangs counter) with the shoes in it original condition and your order confirmation email. Our colleagues on-duty will be able to assist you from there.
2) Return for store credit
Please reach out to us at email@example.com with your order number and request. We will send you the instructions from there. After receiving the returned shoes, you will receive the store credit with the full value of the items returned. You can use this store credit immediately upon receiving to get any of your preferred Anothersole shoes.
3) Return for monetary refund
Please reach out to us at firstname.lastname@example.org with your order number and request. We will send you your return label and instruction
The refund value will be the full value of the returned item, less restocking fees (SG$10). Please note that any sales taxes or duties paid are non-refundable.
For order issues such as damaged, defective, or wrong items, please contact us here.
What happens to my discount if I were to do an exchange?
You'll be emailed a store code amounting to the full price value of the item(s) you returned. In another words, you do not need to top up any money to exchange for a same priced item.
Does the store code for an exchange expire?
The store code will never expire.
In-store Exchange (Singapore Only)
Our stores are happy to help with an exchange!
You can return any items eligible for return to our stores as long as it is within the 30-day return window. Please make sure the return item(s) have the original tag(s), packaging, and are unworn. Please bring proof of purchase such as your order number or email associated with your order.
If you are looking to exchange an item, please note that we may not have inventory available to do a direct exchange in-person. But our amazing store teams can always order a new item for you and have it shipped to the address you provide with free shipping from our warehouse.
You’re also able to return in-store purchases by mailing them in as well. Just follow the mail-in steps above! Please note we are unable to offer refunds in-store at the moment.
Retail and Sizing
Can I exchange online purchases at a store location?
Absolutely! You can return any item to our store as long as it is within the 30-day return window. The item must also have the original tags, packaging, and be unworn and unwashed. We may not have inventory available to do a direct exchange in-person. Our store teams can always order a new item for you and have it shipped. Please note we cannot process returns for refunds at the stores.
Can I exchange my store purchase at any store location?
As long as the item(s) is eligible for exchange, you can exchange them at any of our locations operated by Anothersole.
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