Free Shipping above $80 & Free Returns/Exchanges

Terms & Conditions - Twelve12 promotion

  1. 2nd pair 40% off is calculated as 20% off whole order. Hence, subsequent pairs will also get the same discount.
  2. Minimum spend for free shipping is the final amount payable after discount, if any, is applied. It is not inclusive of shipping cost.
  3. Gift cards are not applicable for this promotion.
  4. This promotion is not stackable with other promotions. You will need to key in the code Twelve12 during checkout.
  5. It takes 3 to 5 workdays from order to dispatching an order to you. Do expect some delays during this peak period.
  6. This promotion ends 25th December 2017 11:59PM (GMT+8, SINGAPORE)

Terms & Conditions - Holiday REBATE promo

  1. Minimum nett spend is the final amount payable after discount, if any, is applied. It is not inclusive of shipping cost.
  2. Gift cards are not applicable for this promotion.
  3. The rebate is for your next online transaction with a min purchase of 2 regular priced items.
  4. This promotion is not stackable with other promotions. You will need to key in the code HOLIYAY during checkout.
  5. Your rebate code will be emailed to you after we fulfill and dispatch your order. It takes 3 to 5 workdays from order to dispatching an order to you. Do expect some delays during this period. We will not send the rebates before the order is dispatched.
  6. If you have chosen a style on pre-order, the rebate will likewise only be sent upon the fulfillment of the complete order which can take up to 90 days. Please do not proceed with this if you are unable to wait.
  7. Expiration of rebate code is 90 days from date of rebate code issuance.
  8. This promotion ends 31st December 2017 11:59PM (GMT+8, SINGAPORE)
  9. The U$30 rebate is only for SG deliveries. If you are shopping outside Singapore, you need to go to intl.anothersole.com instead. You get a $40 rebate on a minimum nett spend of $100.

 

Sizing & Fits

We currently have sizes from EU35-EU41 in whole sizes only. It fits true to size.

IMPORTANT
Below is a chart that shows the conversion from US sizes and foot length.


Do note that size conversion charts on EU and US size conversions are not perfect due to different length increment between sizes. This difference is more pronounced on the smallest and largest sizes as the difference will add up.

Measure your feet and choose your size based on your measurements. We recommend adding 1cm to the length of your foot when choosing your size. If your foot length is 22.8 - you should be choosing size EU 37 as shown in the size guide.

Please note the width of our shoes in the size guide; it is measured based on the widest points of your feet. Anothersole shoes have a standard width and does not cater to a wide fit.

If the width of your feet exceed the width of your footbed, the leather will be stepped on and make contact with the ground leading to damage from abrasion.

If the initial wear feels a bit snug, be assured that our leathers will stretch to fit with each wear like a pair of leather gloves.

If you are unsure and need some questions answered, please write to us at customerservice@anothersole.com

Anothersole is made with soft leathers without lining or reinforcements. As such the form of the shoe takes on the shape of the feet just as gloves do on hands. It is normal and expected to see a toe bulge in front and that is part of the design. Please take note before purchasing.

We have encountered some instances where the width of the wearer's feet is much wider than the width of the shoes resulting in the leather being pushed down towards the ground and espcially on a thin outsole. This results in leather damge from abrasion against the ground.

Please check your width against the fit chart or if you are unsure please contact customerservice@anothersole.com or text us via Facebook messenger for online assistance. Our width is of standard deviation width and does not suit wide fit.

UPDATE:-

We are planning to introduce a new wider and thicker outsole in 2018 or hopefully earlier which aims to address the above issue for customers who want to buy Anothersole. Keep a lookout!

No they are not. Do note some leathers requires leather care while some are more robust against water stains. Do read the special care instruction tab in each product.

Special note on LUCIE (Argentinean burnished nappa) and suede leather - please spray an even coat of leather protector sparingly to guard against water marks. Do not let any liquid stay on the leather for long as it will leave a stain.

Shipping

Free Shipping in Singapore
We offer Free Shipping in Singapore for orders above $80. Please take note it is the nett amount spend with discount applied excluding shipping cost. We appreciate your understanding in this matter.

For all local orders, we are meeting 2-3 workdays turnaround (e,g an order placed on Sat can expect a ship out on Wed during non peak periods) but do expect some delays during peak sale seasons and festivities. We are a very tiny company and we always want to do our best with small resources. Please help us with your kind patience. We promise we will improve with growth.
All shipped packages can be tracked using the tracking number found in your shipping confirmation email. The immediate email you receive upon ordering DOES NOT include a shipping tracking number since it is not packed and sent yet. It takes 2-3 days to turn the order around and dispatch the delivery. It is only then you will receive an email telling you it is shipping to you with a tracking number.

You can click the following links if you have the tracking number (it is not your order number!):
1) For orders shipping within Singapore please click here and enter the Tracking Number you received via email
2) For orders shipping outside of Singapore click here and enter your order number and email.

Unfortunately, delays in delivery are sometimes unavoidable due to unexpected weather conditions or custom issues. Do get in touch with us at customerservice@anothersole.com and let us help you.

Unfortunately, we are unable to ship to Post Office boxes or Fleet Post Office addresses.

In the case where we are unable to deliver a package due to an incorrect address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Anothersole is not liable for payment of return shipping costs levied by the courier (which includes any unpaid customs or taxes). In addition to this, Anothersole is not responsible for any fees incurred upon re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

Returns & Exchanges

Singapore Exchanges

  • Anothersole online offers 01 complimentary exchange for all ONLINE purchases made in Singapore. For purchases made in retail stores, you MUST make the returns where you have bought the shoes from due to accounting issues.
  • All items must be returned within 90 days of purchase.
  • The items must be unworn and undamaged.
  • We require your exchange to be shipped in the manner it was received with all original packaging and hangtags included.
  • All footwear returned must include the original shoe box in its original condition.
  • All exchanges require prior authorisation from customerservice@anothersole.com without which your return will not be processed.
  • You can then purchase the shoe that you prefer using the store credits issued to you.
  • Shoes must not be worn and should be in a merchantable condition.
  • All the above conditions must be met to accept your exchange request.
  • Please note leather products are organic in nature and imperfections, blemishes, uneven tonality, veins and uneven grains are characteristics of leather and is not a defect. Do understand colour differences can occur from leather to leather due to the tanning process. For dark leathers, some colour transfer may happen in the beginning, we suggest a dark coloured socklet to be worn.
How to process an exchange
  1. Visit our Returns here.
  2. Fill in your Order Number and email address.
  3. Our customer service team will arrange with you on the date of the pick-up.

We stand behind the quality of our products. If you are not 100% satisfied with your Anothersole purchase, you can return it for a full refund if your item has a manufacturing defect in its materials or workmanship. You may return it within 7 days of receipt of the product. Do contact us at customerservice@anothersole.com to share with us the proof of receipt (with date), a picture of the damaged goods, and your delivery details. We will process your refund in 7 days of receiving your request.

  • Please note leather products are organic in nature and imperfections, blemishes, uneven tonality, veins and uneven grains are characteristics of leather and is not a defect. Do understand colour differences can occur from leather to leather due to the tanning process. for dark leathers, some colour transfer may happen in the beginning, we suggest a dark coloured socklet to be worn.
  • The items must be unworn and undamaged.
  • Refunds require items to be returned back to us in the manner it was received with all original packaging and hangtags included.
  • All footwear returns must include the original shoe box in its original condition.
  • All refunds require prior authorisation from customerservice@anothersole.com without which your refund will not be processed.
  • Shoes must not be worn and should be in a merchantable condition.
  • Refunds are processed ONLY in store credits against future purchases with 1 year validity.

No. All online orders must be returned directly to Anothersole online.

Pricing

There is no catch.

We design and source our own shoes in house and distribute primarily through online channels to avoid unnecessary costs. With these savings, we are then able to spend on using better materials and components for Anothersole. We source our leathers from EU-compliant leather suppliers giving us the peace of mind that the product will cause no harm to our customers’ health nor to the environment. Our footbed and sole are made with environmentally friendly materials and are biodegradable. What this really means is, instead of paying for all the expensive retail expenses and middlemen, we are able to direct the savings to building a better product and still come out cheaper than the competition.

Anothersole avoids the 7 to 8 times mark-up that is common in the shoe business. We believe in giving the best product at the lowest possible price.

Our promise of all natural materials will always hold true to ensure the best quality possible for a full leather shoe.

The leather used for each design is different. As the quality of leather and the treatment of it has different costs, this translates to different pricing for our products. We use Italian leathers sourced from one of the best tanneries in Italy and we also use Argentinian leathers known for their analine leathers and natural crust. We also use Indian goat leathers and special leathers from different regions. As expected, the different leathers comes with different costs and reflects the different pricing within Anothersole. In fact, you will quickly realise Anothersole's pricing is truly lower than similar products in its same class.

Leather is a natural product. Variation in shape and texture, markings, uneven grains and imperfections can occur. They are part of the real appeal of real leather, and gives each item an individual look.

Nubuck and suede are more delicate and requires more care. Avoid contact with liquid. Some discolouration may happen especially in darker colours. Protect with correct leather care products.

Order Status

Changes cannot be made to an order once it has been placed and submitted. In situations where you may have entered the wrong address, shipping method, or there is a product discrepancy, contact our Customer Service team at customerservice@anothersole.com as soon as possible and we’ll do our best to help. Before submitting your order, please carefully review all cart items, payment, and shipping details.

Please contact customerservice@anothersole.com. We may not be in time to change your order for you if the items have already been processed and shipped out.

Discount Code

Unfortunately, you have to key in the discount code at point of purchase to enjoy your discount. Do note that discount codes are only available online and are not stackable. If you have forgotten to key in your discount code, don't worry! It will still be valid on your next purchase.

Stacking of discounts/discount codes is not possible at this point. Do choose the discount code that suits you best when completing your purchase.

You may have used a promotion not meant for your country. This happens when you sign up as a subscriber on the wrong online store. E.g If you are based outside Singapore and you signed up on our Singapore website either through the pop up banner or register link, you would be emailed promotions applicable only for Singapore deliveries and not for international deliveries. Vice versa is true.

You will need to unsubscribe from the email and sign up on the correct site again to get the right promotions.

Please contact social@anothersole.com and we will get back to you shortly or send a message to us on our website.

Payments

Payment on anothersole.com is made via major credit cards through Paypal.

This is not a feature of our online store at this stage.

Restocks

Sorry to hear that! Many of our designs are seasonal. As such, some items may not be restocked. Do sign up to our mailing list for information on restocking and new designs to avoid future disappointment.

Some of our core designs are restocked regularly. You should see your size back in stock shortly. Send us a note at customerservice@anothersole.com to be notified when the item is back in stock.