FAQ & Contact Us

Promotions

1. Can I use more than 1 promo code on my order?

Only 1 code can be used per order. The 1st order discount code can be used later and does not expire even if you place a bundle order first.

2. What promotion does Anothersole run?

We believe in sustainable consumption and we do not mark up to mark down with sales all the time. We avoid producing excessively and many styles are limited in quantities.

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3. What are the terms and conditions for promotions?

Promotions are not exchangeable for cash, voucher or in any other form. Promotions are only valid at Anothersole.com unless otherwise stated.

Please check if the promo code is still valid or applicable to the product you wish to order. We are unable to do price adjustments on orders placed before the promotion.

We reserve the rights to modify/terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subject to change without prior notice. In the event of a dispute, Anothersole.com decision is final.

Orders

1. How can I view my order information and history?

Sign in to your account to view your order information and history. If you chose guest checkout, you can view your order details in the order confirmation email that was sent to you.

2. Can I amend my order?

We will make every effort to accept changes to your order before it is processed by the 3rd party warehouse. To make changes to your order, please email us within an hour of placing your order.

However, order amendments are suspended during sale period due to surge of orders.

3. Can I cancel my order?

You will not be able to cancel your order once it has been successfully placed.

4. I did not complete the entire checkout process? Will my item(s) remain in my cart?

All items added to cart will remain in your cart for 14 days until you place your order or remove them.

Items are subject to availability at the time of purchase.

5. How will I be refunded if my order was cancelled due to online security checks or stock availability?

You will be notified via email if your order is cancelled. The refund will be credited to your original payment method.

The refund will be processed by the bank within 14 business days. Please contact your bank or payment provider if you have not received it within this time frame.

6. Will items placed in my cart be reserved for me?

Adding an item to your shopping cart does not guarantee product(s) reservation. It is strictly first-come, first-served basis.

7. What should I do if my order was unsuccessful?

If your order was not successfully placed, please double-check that the correct address, postal code, and authentication code (if applicable) were used. This is an enhanced security feature designed to prevent credit card fraud.

8. What should I do if I received an error when placing my order?

Please send an email with a screenshot of the error page or a copy of the error message to customerservice@anothersole.com.

9. What methods of payment do you accept?

  • Mastercard
  • Visa
  • PayPal
  • PayNow
  • Shop Pay
  • Anothersole Gift Card
Anytime Flats Sizing & Fit

1. How do anothersole's Anytime Flats compare to Vans, Nike, or Adidas?

The Anytime Flats are designed with a sleek tapered silhouette that fits very differently from most bulky sneakers.

Choose 1 size larger than your sneakers for The Anytime Flats if your feet are broader and fuller in girth.

Our comprehensive fit guide on all product pages which will help guide you through.

2. Which size should I buy?

Our shoes are manufactured with a standard medium-European fit, and more than 400,000 pairs are shipped worldwide. Many of them are repeat customers.

The Anytime Flats should fit snugly at the start. Due to the front tapered design, the shoe may feel slightly constricting, especially on wider or fuller feet. This is normal and to be expected.

The unlined leather quickly and perfectly conforms to your feet shape. Please ensure that there is approximately one finger's width of toe room when you first try them on. Additionally, the laces are adjustable for your comfort.

Please refer to the product specifications for each shoe to determine your size. On the product page, you can also find the EU and US size equivalents. If your feet are broader and fuller, we recommend sizing up. Additionally, the fit should never be too loose, as the leather will stretch.

If you're still unsure which size will work best for you, contact us for further assistance. You can initiate an exchange on eligible purchases if the fit doesn't work out the first time.

3. Can anothersole help with my foot issues?

Our Anytime Flats are soft and flexible, with a single layer of soft leather stitched directly to a flexible rubber sole. They resemble feet covered with gloves.

The insoles are designed with a raised arch and a cushioned heel using a high density, antibacterial, open-cell sports foam. The feet are able to breathe more easily and are protected from the daily stresses of an active lifestyle.

Many individuals with flat feet, plantar fasciitis, or chronically tired feet as a result of long periods of standing have reported immediate relief after wearing our shoes.While they provide relief for such wearers, we urge you to seek professional advice for your foot issues.

The Anytime Flats are unsuitable for individuals with "rolling ankles", who require a firmer back counter to keep the ankles in place. Over pronating ankles push the leather to the sides, causing abrasion damage to the leather.

In addition, we are unable to provide precise measurements or instructions for adapting our shoes to your custom orthotics.

4. Will the shoes initially cause abrasions or blisters?

We've received numerous compliments on their wonderful first wearing experience, but everyone's feet are different sizes and shapes. The width of the foot and the shape of the toes can vary substantially between individuals. Some individuals, for instance, have the length of an EU 38 but the width of an EU 41.

Due to these and other factors, some individuals may initially experience chaffing. You can initially wear the new shoes for shorter durations so that the leather can adjust to your feet.

To reduce abrasion, you can wax the affected areas of the shoes or hammer down any joints. Under normal deviations, the unlined leather will accommodate by stretching to a custom fit. Please note that this is not considered a defect for the aforementioned reasons.

If you require additional guidance, please contact us.

5. Will my toes outline be visible while wearing The Anytime Flats?

Yes and with very good reasons.

The sole of The Anytime Flats is stitched to a single layer of high-quality leather. Imagine soft gloves enveloping your feet in luxury.

Some customers may notice the shape of the toes, particularly those with fuller, wider feet. This is anticipated and will diminish over time.

The leather quickly conforms to your feet to provide a snug fit. Many customers with bunions appreciate the leather's ability to stretch over the bone without applying pressure.

We can make the shoes roomy and add stiff linings, but who wants to wear grandma's shoes in the twenty-first century? We have designed a product that is both comfortable and attractive.

Enjoy this anothersole signature look. You will quickly realise that this single shoe has won over more than 400,000 satisfied feet worldwide.

6. Could there be differences between what I receive and what I see on your website and social media posts?

Leather is organic and unique; no two pieces of leather are identical. Uneven grains and creases, slight imperfection, uneven tonality, and small spots, vein marks, and insect bites are characteristics of natural leathers and are not considered flaws.

In addition, photography lighting and screen monitor resolution may contribute to perceived colour differences.

7. Will the same size in a different material fit differently?

The texture of softer and thinner leathers, such as goat leather, differs from that of thicker leathers, such as milled bovine leather. The difference in thickness and hand-feel will result in a distinct initial fit.

Just ensure the length is correct and there is some toe room. After repeated use, the leathers will stretch quickly.

8. Should socks be worn with The Anytime Flats?

Yes, please wear dark no-show socks, particularly with our darker hues.

Colour migration is to be expected during initial wears or when the shoes are wet. We've taken precautions to ensure maximum colour fastness. You can rest assured that the dyes used are safe for humans and have been tested for toxicity in accordance with European safety standards. We assure you that this will lessen over time.

There are advantages in doing so.
• Helps in the absorption of moisture from your feet for hygiene.
• Avoid getting stains on your feet. The dark socklets will protect your toes from the dye and can be washed.

Corporate and Wholesale Orders

For Corporate/Wholesale Orders, please contact us here.

Contact Us

Email: customerservice@anothersole.com
Facebook: anothersole
Instagram: @anothersoleofficial

Customer Service Operating Hours (GMT+8)

Monday to Friday: 10.00am to 4.00pm
Saturday: 9.00am to 1.00pm
Sunday & PH: Closed

Have more questions?