FAQ & Contact Us

For Corporate/Wholesale Orders, please contact us.

Is there a first time purchase discount?

Join our mailing list to unlock your first order discount now.

Can I use more than 1 promo code on my order?

Only 1 code can be used per order. The 1st order discount code can be used later and does not expire even if you place a bundle order first.

What promotion does Anothersole run?

We believe in sustainable consumption and we do not mark up to mark down with sales all the time. We avoid producing excessively and many styles are limited in quantities.

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What are the terms and conditions for promotions?

Promotions are not exchangeable for cash, voucher or in any other form. Promotions are only valid at Anothersole.com unless otherwise stated.

Please check if the promo code is still valid or applicable to the product you wish to order. We are unable to do price adjustments on orders placed before the promotion.

We reserve the rights to modify/terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subject to change without prior notice. In the event of a dispute, Anothersole.com decision is final.

Do you have bundle deals?

Yes we do! The greater the number of items you buy, the more the savings!

10% OFF any 2 items with code JOY10
15% OFF any 3 items with code JOY15
20% OFF any 4 items or more with code JOY20

This applies to our full range of shoes and bags but does not include Gift Card or Carrier Bag.

The offer is applicable at www.anothersole.com and all anothersole stores, including our Tangs retail counters.

Offer is valid while stocks last and we reserve the full & final rights to this promotion.

All 247 sneakers sold as part of the Sneaker Fest are offered at limited quantities for a limited time and while supplies last. Sale prices cannot be retroactively applied to purchases made before the event began. All sales are final and cannot be returned, exchanged or refunded. Other exclusions may apply. This promotion is stackable with our JOY bundles Strictly no monetary/credit refunds for orders placed with this promotion.

REFUND

STRICTLY NO MONEYTARY or CREDIT REFUNDS for orders placed with JOY10/15/20 discount codes.

Orders using the JOY10/15/20 discount codes that have been finalised cannot be cancelled or changed.

EXCHANGE

To exchange, please visit any anothersole stores, excludes Tangs unless purchased directly from Tangs.

Exchange of a lower priced item is permitted, but no reimbursement of the difference will be provided.

Exchange is only valid for 30 days from the order date.

Exchanges do not apply to products secured at discounted rates though promotions unless otherwise stated.

How can I view my order information and history?

Sign in to your account to view your order information and history. If you chose guest checkout, you can view your order details in the order confirmation email that was sent to you.

Can I amend my order?

We will make every effort to accept changes to your order before it is processed by the 3rd party warehouse. To make changes to your order, please email us within an hour of placing your order.

However, order amendments are suspended during sale period due to surge of orders.

Can I cancel my order?

You will not be able to cancel your order once it has been successfully placed.

I did not complete the entire checkout process? Will my item(s) remain in my cart?

All items added to cart will remain in your cart for 14 days until you place your order or remove them.

Items are subject to availability at the time of purchase.

How will I be refunded if my order was cancelled due to online security checks or stock availability?

You will be notified via email if your order is cancelled. The refund will be credited to your original payment method.

The refund will be processed by the bank within 14 business days. Please contact your bank or payment provider if you have not received it within this time frame.

Will items placed in my cart be reserved for me?

Adding an item to your shopping cart does not guarantee product(s) reservation. It is strictly first-come, first-served basis.

What should I do if my order was unsuccessful?

If your order was not successfully placed, please double-check that the correct address, postal code, and authentication code (if applicable) were used. This is an enhanced security feature designed to prevent credit card fraud.

What should I do if I received an error when placing my order?

Please send an email with a screenshot of the error page or a copy of the error message to customerservice@anothersole.com.

What methods of payment do you accept?

Mastercard
Visa
PayPal
PayNow
Shop Pay
anothersole eGift Card

Where do you ship to, and how much does shipping cost?

We offer free shipping in Singapore on all eligible orders. You can choose to have your order delivered to an office or one of our stores by selecting Store Pickup during the checkout process.

All of our Singapore e-commerce deliveries are handled by Aramex.

Can you deliver to PO boxes?

Not for now. We only provide door-to-door delivery to residential or office addresses.

How long does it take for the shipment to arrive?

Orders will be delivered within 2-3 working days. Please keep in mind that delivery may take longer during peak times.

How do I track my order?

You'll receive a shipping confirmation email with a tracking number once your parcel is packed. You can track your parcel here with the Aramex tracking number provided in your email.

Should I be present to receive my delivery?

We recommend that you receive your parcel in person to avoid the risk of loss or theft, for which we are not liable.

Can I request a specific delivery date and time?

No. Aramex delivers anytime during their operating hours.

Aramex Operating Hours
Monday to Friday: 9.00am to 6.00pm
Saturday: 9.00am to 1.00pm
Sunday & PH: Closed

If you miss a delivery, please contact Aramex directly for a redelivery. The driver cannot redeliver on the same day because they have other deliveries scheduled. Your shipment will be redelivered on the next working day.

Please keep in mind that the expected delivery date is only an estimate and is subject to change due to load factor, shipping restrictions, payment authorization, online security checks, and stock availability.

An online security check is a safeguard against credit card fraud transactions. Its purpose is to protect our customers from unauthorised and fraudulent transactions. For payment verification, we may request additional information and documents. Your order may be delayed for security checks in such cases.

What happens if I reject the shipment?

If your order has already been shipped and you want to cancel it, you must first receive the parcel. If you still want to return the item(s) for a monetary refund after trying them on, you can return your order at any of our stores.

Please keep in mind that monetary refunds for online orders are subject to a restocking fee of $10.00 SGD, which will be deducted from the refund amount.

What if my parcel is stolen or goes missing?

The order is considered fulfilled once it has been delivered to the specified address. Anothersole is not liable for any lost orders after the goods have been delivered with proof of delivery. Please make sure someone is available to accept the parcel.

Can I change my shipping address after my order has been confirmed?

Yes, if your order has not yet been shipped. It is recommended that you send us an email or a Facebook/Instagram message within an hour of your order being confirmed. We are unable to change the address once the parcel has been shipped.

What happens if a delivery fails?

If the first attempt to deliver a parcel fails, Aramex delivery agents will try again on a different day. If the first delivery attempt fails, Aramex's customer service team will contact the recipient using the information provided to schedule a second delivery. If the parcel is not delivered after two delivery attempts, it will be returned to anothersole with no refund.

Is there anywhere you don't ship to?

We are unable to ship to the following places:

Singapore Changi Airport
Changi Airfrieght Centre
Jurong Island
Jurong Port
MINDEF
PSA Terminals
PSA Wharves

You will be responsible for any shipping surcharges incurred as a result of failed deliveries to restricted areas.

What is your return policy?

We offer returns for *refunds, free exchange or store credits that never expire.
*In-store purchases are not eligible for monetary refunds.

We ask for your returns of unworn item(s) in their original condition (mint condition, tags attached, item in boxes) within 30 days of receipt.

Final sale items, gift cards and carrier bags can't be returned.

Money Back Guarantee

Shop on anothersole.com with minimal risk with our Money Back Guarantee!

Receive a *refund to the original payment method on all applicable orders. Please allow up to 3 business days for your refund to be processed after we receive your item(s).

*Monetary refunds not eligible for in-store purchases, only for online orders. $10.00 restocking fee applies and will be deducted from your refund value.

Exchanges

Visit any anothersole stores to exchange your item(s). Click here for our stores information.

You can exchange any item(s) that are returnable to our stores as long as you do so within 30 days of the date of purchase. Please ensure that the item(s) being returned have the original tag(s), packaging, and are unworn. Show our retail team your order confirmation email or e-receipt with your order number when exchanging.

If the item(s) you wish to exchange are not in stock at the store but is available online, our retail staff can request that stocks be sent to your preferred store for exchange (process may take up to 14 days).

Can I exchange my online or store purchases at any anothersole stores?

Absolutely! You may do so within the 30-day return window. The item(s) must have its original tags, packaging, and be unworn and unwashed.

What happens to my discount if I were to do an exchange?

The discount will not be affected — it remains in your order.

If you decided to exchange to a more expensive item, you'll just need to top up the difference after the discount is applied.

I bought my shoes from Tangs, where can I exchange my shoes?

You can exchange your shoes at any of our other Anothersole retail stores. For a full list of locations, visit here.

THE ANYTIME FLATS

How do anothersole's Anytime Flats compare to Vans, Nike, or Adidas?

The Anytime Flats are designed with a sleek tapered silhouette that fits very differently from most bulky sneakers.

Choose 1 size larger than your sneakers for The Anytime Flats if your feet are broader and fuller in girth.

Our comprehensive fit guide on all product pages which will help guide you through.

Which size should I buy?

Our shoes are manufactured with a standard medium-European fit, and more than 200,000 pairs are shipped worldwide. Many of them are repeat customers.

The Anytime Flats should fit snugly at the start. Due to the front tapered design, the shoe may feel slightly constricting, especially on wider or fuller feet. This is normal and to be expected.

The unlined leather quickly and perfectly conforms to your feet shape. Please ensure that there is approximately one finger's width of toe room when you first try them on. Additionally, the laces are adjustable for your comfort.

Please refer to the product specifications for each shoe to determine your size. On the product page, you can also find the EU and US size equivalents. If your feet are broader and fuller, we recommend sizing up. Additionally, the fit should never be too loose, as the leather will stretch.

If you're still unsure which size will work best for you, contact us for further assistance. You can initiate an exchange on eligible purchases if the fit doesn't work out the first time.

Can anothersole help with my foot issues?

Our Anytime Flats are soft and flexible, with a single layer of soft leather stitched directly to a flexible rubber sole. They resemble feet covered with gloves.

The insoles are designed with a raised arch and a cushioned heel using a high density, antibacterial, open-cell sports foam. The feet are able to breathe more easily and are protected from the daily stresses of an active lifestyle.

Many individuals with flat feet, plantar fasciitis, or chronically tired feet as a result of long periods of standing have reported immediate relief after wearing our shoes.While they provide relief for such wearers, we urge you to seek professional advice for your foot issues.

The Anytime Flats are unsuitable for individuals with "rolling ankles", who require a firmer back counter to keep the ankles in place. Over pronating ankles push the leather to the sides, causing abrasion damage to the leather.

In addition, we are unable to provide precise measurements or instructions for adapting our shoes to your custom orthotics.

Will the shoes initially cause abrasions or blisters?

We've received numerous compliments on their wonderful first wearing experience, but everyone's feet are different sizes and shapes. The width of the foot and the shape of the toes can vary substantially between individuals. Some individuals, for instance, have the length of an EU 38 but the width of an EU 41.

Due to these and other factors, some individuals may initially experience chaffing. You can initially wear the new shoes for shorter durations so that the leather can adjust to your feet.

To reduce abrasion, you can wax the affected areas of the shoes or hammer down any joints. Under normal deviations, the unlined leather will accommodate by stretching to a custom fit. Please note that this is not considered a defect for the aforementioned reasons.

If you require additional guidance, please contact us.

Will my toes outline be visible while wearing The Anytime Flats?

Yes and with very good reasons.

The sole ofThe Anytime Flats is stitched to a single layer of high-quality leather. Imagine soft gloves enveloping your feet in luxury.

Some customers may notice the shape of the toes, particularly those with fuller, wider feet. This is anticipated and will diminish over time.

The leather quickly conforms to your feet to provide a snug fit. Many customers with bunions appreciate the leather's ability to stretch over the bone without applying pressure.

We can make the shoes roomy and add stiff linings, but who wants to wear grandma's shoes in the twenty-first century? We have designed a product that is both comfortable and attractive.

Enjoy this anothersole signature look. You will quickly realise that this single shoe has won over more than 200,000 satisfied feet worldwide.

Could there be differences between what I receive and what I see on your website and social media posts?

Leather is organic and unique; no two pieces of leather are identical. Uneven grains and creases, slight imperfection, uneven tonality, and small spots, vein marks, and insect bites are characteristics of natural leathers and are not considered flaws.

In addition, photography lighting and screen monitor resolution may contribute to perceived colour differences.

Will the same size in a different material fit differently?

The texture of softer and thinner leathers, such as goat leather, differs from that of thicker leathers, such as milled bovine leather. The difference in thickness and hand-feel will result in a distinct initial fit.

Just ensure the length is correct and there is some toe room. After repeated use, the leathers will stretch quickly.

Should socks be worn with The Anytime Flats?

Yes, please wear dark no-show socks, particularly with our darker hues.

Colour migration is to be expected during initial wears or when the shoes are wet. We've taken precautions to ensure maximum colour fastness. You can rest assured that the dyes used are safe for humans and have been tested for toxicity in accordance with European safety standards. We assure you that this will lessen over time.

There are advantages in doing so.
• Helps in the absorption of moisture from your feet for hygiene.
• Avoid getting stains on your feet. The dark socklets will protect your toes from the dye and can be washed.

How should I care for my leather shoes?

Our leathers are sourced from the world's best tanneries. Leather, like our skin, requires tender loving care to stay supple and durable.

Protection

• To avoid liquid stains, always spray clear leather protectant on shoes before wearing them.

• If there are any material care instructions on the product page, follow them. Repeat when necessary from time to time.

• Avoid contact with water, oil, and harsh chemicals.

Wet shoes

• Remove the footbeds and wipe them down. Stuff newspapers inside the shoe to absorb moisture. Air dry the wet shoes in a well ventilated area naturally.

• Never place the products under a direct heat source or under the sun to avoid leather damage.

Mold

• Always air dry your shoes after wearing them before storage as our feet sweat close to half a cup of sweat daily.

• Do not store your damp/wet shoes in an enclosed space to prevent the growth of spores/bacteria.

• Avoid storing your shoes with other mold damaged products even after wiping away the visible mold to avoid cross contamination.

• Keep leather products away from damp/humid areas.

• Wipe down the shoes and insoles with a damp lint-free cloth and mild soap.

• For mold damage repair, consult a professional leather restorer.

Maintenance

• Use leather care products to keep the leather soft and supple.

• Use a clear leather protector spray to keep liquid stains and spotting at bay.

• Wipe down the shoes and footbed with a damp, lint-free cloth and mild soap.

• It is strongly advised to clean suede and nubuck leather with a cleaner designed specifically for suede and nubuck leather. Wipe the dirt away with a small amount of cleaner. Take your time and be careful. It will not remove all of the dirt, but it will likely remove the majority of it. Expect a larger dirt patch if not done correctly, and anothersole will not bear any damage you cause.

• Because of the thin metallic foil laminated on the leather, metallic foil leathers are more fragile than coloured leathers. Abrasions can cause it to become scruffed or damaged, necessitating extra care when wearing.

• Don't use wax or cream-based leather products on suede, nubuck, and our burnished leathers as will significantly damage or darken the leather.

• If in doubt, simply wipe away dirt with a damp cloth or dislodge dirt with a suede brush. Check in with us and we can easily advise you.

Click here for additional helpful care tips. ♥

When will your next new release be available?

You can know by following us at www.instagram.com/anothersoleofficial or sign-up for our newsletter!

The shoes I want are sold out!

If an item is out of stock online, you can check stock availability in our retail stores by clicking on the "check stock availability" button.

Our products are restocked on a regular basis, based on stock availability and demand. They can be found on our back-in-stock page.

By clicking on "Email when available" on the product page, you can help us decide what to restock. When that item is back in stock, you will be notified via email.

How often is the website updated with new products?

New arrivals are introduced weekly. Make sure you follow us on Instagram @anothersoleofficial and subscribe to our emails to be notified of new drops.

Do you provde repair service?

We do not provide repair service. Email us or live chat with us if you need some advice.

Does Anothersole offer price adjustments?

Any form of price adjustment to order is not applicable.

How can I check store inventory?

You are able to confirm inventory at all our store locations by using the inventory availability tool on product pages. This tool is located above the ‘Add to bag’ button on each product page. The availability tool will show which Anothersole store has the product in-stock.

If the product is not available in a store, it will show an “X”. You can select to be notified when and if it’s restocked by clicking on the “Notify Button” button and entering your email address.

Inventory moves quickly at our store locations and we may not carry our full collection in store. For this reason, we encourage you to stop by and one of our sales associates will be able to let you know.

Can I choose to pick up my online order at the retail stores?

Yes you can. You can opt for store pickups during checkout and choose the available dates for pickup. Our staff will notify you once the parcel arrives.

Can I combine an item(s) available at the store and an online item to enjoy the bundle deal?

Yes you can. Anothersole's friendly sales staff can help you with that.

Can I request for stcok transfers?

We are unable to accept stock transfer request.

CENTRAL

anothersole @ Bugis Junction

Bugis Junction
200 Victoria Street
#02-18C
Singapore 188021

Monday to Sunday: 11.00am to 9.00pm
☎ +65 8911 4772

anothersole @ Wisma Atria

Wisma Atria
435 Orchard Rd
#B1-26/27
Singapore 238877

Monday to Sunday: 10.00am to 10.00pm
☎ +65 8056 1349

anothersole @ Ngee Ann City

Takashimaya Shopping Centre, Ngee Ann City
391 Orchard Road
#B2-14
Singapore 238872

Monday to Sunday: 10.00am to 9.30pm
☎ +65 8903 9895

EAST

anothersole @ Tampines 1

Tampines 1
10 Tampines Central 1
#01-30
Tampines 1
Singapore 529536

Monday to Sunday: 11.00am to 9.00pm
☎ +65 8075 5270

anothersole @ PLQ Mall

PLQ Mall
10 Paya Lebar Road
#01-09
Paya Lebar Quarter
Singapore 409057

Monday to Sunday: 11.00am to 9.00pm
☎ +65 8802 9915

SOUTH

anothersole @ VivoCity

VivoCity
1 HarbourFront Walk
#02-193
Singapore 098585

Monday to Friday: 11.00am to 9.00pm
Saturday & Sunday: 10.00am to 10.00pm
☎ +65 8805 3771

Email: customerservice@anothersole.com
Facebook: anothersole
Instagram: @anothersoleofficial

Customer Service Operating Hours (GMT+8)

Monday to Friday: 10.00am to 4.00pm
Saturday: 9.00am to 1.00pm
Sunday & PH: Closed