Delivery Info
Where do you ship to, and how much does shipping cost?
We offer complimentary shipping on all eligible orders within Singapore. Please note that we do not deliver to restricted areas or Jurong Island.
Can you deliver to PO boxes?
Not for now. We only provide door-to-door delivery to residential or office addresses.
How do I track my order?
You'll receive a shipping confirmation email with a tracking number once your parcel is packed. You can track your parcel here with the Skynet tracking number provided in your email.
How long does it take for the shipment to arrive?
Orders arrive within 2–3 working days under normal conditions. During peak seasons and festive periods, delivery may take longer.
Can I request a specific delivery date and time?
No. Skynet delivers anytime during their operating hours.
Skynet Operating Hours
Monday to Friday: 9.00am to 6.00pm
Saturday: 9.00am to 1.00pm
Sunday & PH: Closed
If you miss a delivery, please contact Skynet directly for a redelivery. The driver cannot redeliver on the same day because they have other deliveries scheduled. Your shipment will be redelivered on the next working day.
Please keep in mind that the expected delivery date is only an estimate and is subject to change due to load factor, shipping restrictions, payment authorization, online security checks*, and stock availability.
*An online security check is a safeguard against credit card fraud transactions. Its purpose is to protect our customers from unauthorised and fraudulent transactions. For payment verification, we may request additional information and documents. Your order may be delayed for security checks in such cases.
Should I be present to receive my delivery?
We recommend that you receive your parcel in person to avoid the risk of loss or theft, for which we are not liable.
What happens if I reject the shipment?
If your order has already been shipped and you want to cancel it, you must first receive the parcel. If you still want to return the item(s) for a monetary refund after trying them on, you can return your order at any of our stores.
Please keep in mind that monetary refunds for online orders are subject to a restocking fee of $10.00 SGD, which will be deducted from the refund amount.
What if my parcel is stolen or goes missing?
The order is considered fulfilled once it has been delivered to the specified address. Anothersole is not liable for any lost orders after the goods have been delivered with proof of delivery. Please make sure someone is available to accept the parcel.
Can I change my shipping address?
Yes, if your order has not yet been shipped. It is recommended that you send us an email or a Facebook/Instagram message within an hour of your order being confirmed. We are unable to change the address once the parcel has been shipped.
What happens if a delivery fails?
If the first attempt to deliver a parcel fails, Skynet delivery agents will contact the recipient or try again on a different day. If the parcel is not delivered after two delivery attempts or recipient is not reachable, it will be returned to our warehouse.
Is there anywhere you don't ship to?
We are unable to ship to the following places:
- Singapore Changi Airport
- Changi Airfrieght Centre
- Jurong Island
- Jurong Port
- MINDEF
- PSA Terminals or Wharves
You will be responsible for any shipping surcharges incurred as a result of failed deliveries to restricted areas.