Shipping & Tracking
Where do you ship and how much is shipping
We offer free shipping on All eligible orders in Singapore.
For international orders, please visit our international website here.
Can You Deliver To P.O. Boxes?
Not for now. We offer door to door deliveries only to an office/residential address.
When Will My Order Arrive?
Most shipment should arrive within 3-5 business days after sending. Orders placed before 2pm Singapore time will be shipped on the same day. Orders received after 2pm on Friday will be considered a Monday order. We don't ship on weekends or public holidays.
Can I request for a tax refund?
We do not accept tax refunds for purchases made at Anothersole.
How do I track my order?
You'll receive a shipping confirmation email with a tracking number once your parcel is packed. You can track your parcel here with the Aramex tracking number provided in your email.
Should I be present to receive my delivery?
We recommend you elect to receive your parcel in person to prevent the risk of loss or theft of which we are not responsible.
Can I specify a specific date/timing for my delivery?
No. Aramex delivers anytime from 9am - 8pm on working days. If you miss a delivery, please contact Aramex directly for a second delivery. You can opt to deliver to an office or any of our stores by selecting Store Pickup during checkout.
Please note that the expected delivery date is at best our approximation and can vary due to load factor, shipping restrictions, payment authorization, online security checks, and stock availability.
Online security check is a preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings. We may request for additional information and documents for payment verification. In such cases, your order may be delayed for security checks.
What if I reject the shipment?
If your order is already shipped before you want to cancel, you can reject the shipment when it arrives and let us know. We will refund you the order amount after reducing any shipping cost including the extra shipping cost for return shipment.
Any unsuccessful delivery attempts due to buyers failing to settle customs duties and taxes will be canceled and refunded after subtracting the costs for round-trip shipment and SGD10 handling fee.
Stolen or missing parcel?
Once the order has been delivered to your given address, it is considered as fulfilled. Anothersole shall not be held responsible for any lost orders after goods have been delivered with proof of delivery. Please ensure someone is there to receive the package.
Can I change my shipping address?
We cannot change the address after we ship the parcel.
How is a failed delivery processed?
Most of our delivery agents make two attempts to deliver a parcel. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number for a second delivery. If the recipients fail to receive the parcel after the first to delivery attempts, the parcel will be returned to Anothersole.
Are there any restricted areas you do not ship to?
We are unable to ship to PO box, military or protected areas. We cannot deliver to the following locations in Singapore: Changi Airport, Changi Airfrieght Centre, Jurong Island, Jurong Port, Mindef, PSA Terminals/Warves. Shipping surcharges for failed deliveries to restricted areas will be borne by you.
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