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Free Express Shipping & Returns

In view of the COVID-19 pandemic, exchange period has been extended to 60-day until further notice.

What’s your return policy, is it free?

Your first return is free! Our free return window is 30 days from the date you receive your shoes (extended to 60 days until further notice). We want you to love your Anothersole, if it doesn’t work for you, just send them back in its original mint state, unworn, unwashed & in your original packaging. We'll do the rest.

When trying on your Anothersole for fit and comfort upon receiving, please make sure to only wear them indoor on a clean floor. If you plan to return them (or think there’s a slight chance you might need to do an exchange), we ask that you refrain from wearing them outside. This eliminates the possibility of dirt, grime, etc. We cannot accept any shoes that have been worn, washed, tarnished or altered in any way.

How do I make a return/exchange? 

Here are three options for your return/exchange:

1) 1-to-1 Exchange at Anothersole@Great World

Simply head over to Anothersole@Great World with the shoes in it original condition and your order confirmation email. Our colleagues on-duty will be able to assist you from there. 

2) Return for store credit

Please reach out to us at customerservice@anothersole.com with your order number and request. We will send you the instructions from there. After receiving the returned shoes, you will receive the store credit with the full value of the items returned. You can use this store credit immediately upon receiving to get any of your preferred Anothersole shoes.

3) Return for monetary refund

Please reach out to us at customerservice@anothersole.com with your order number and request. We will send you your return label and instruction

The refund value will be the full value of the returned item, less restocking fees (SG$10). Please note that any sales taxes or duties paid are non-refundable.

How long is the return/exchange process?

We will process your return/exchange within 24 business hours after receiving your returned items in Singapore. 

It normally takes 2-3 business days for the Singapore returns and 5-7 business days for international returns to reach us.

Have more questions?

Reach out to us at customerservice@anothersole.com

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